FAQ

What types of batteries do you offer?

Pelat specializes in high-performance lithium iron phosphate batteries, including models such as the Jakiper 24V 100AH and ACOPOWER 12V 100Ah. These batteries are designed for longevity, safety, and versatility across various applications.

What are the advantages of lithium iron phosphate batteries over traditional lead-acid batteries?

Lithium iron phosphate batteries offer several advantages, including a longer lifespan of over 4000 cycles, lightweight construction, and maintenance-free operation. They also provide enhanced safety features and are more environmentally friendly compared to traditional lead-acid batteries.

How do I determine the right battery for my needs?

To select the appropriate battery, consider the specific application you require it for, such as home energy storage or electric vehicles. Evaluate the voltage and capacity requirements, as well as any space constraints. Our product descriptions provide detailed specifications to assist in your decision-making process.

What is your return policy?

Pelat has a 30-day return policy. To be eligible for a return, items must be in their original condition, unused, and in the original packaging. You will need to provide proof of purchase. For more details on the return process, please refer to our return policy section.

How can I contact customer support for assistance?

You can reach our customer support team by emailing us at contact@pelat.shop or by calling +12064227953. We are here to assist you with any inquiries or issues you may have regarding our products or services.

What should I do if I receive a damaged or incorrect product?

If you receive a damaged or incorrect product, please inspect your order upon receipt and contact us immediately. We will evaluate the issue and provide instructions for returning the item and obtaining a replacement or refund.

What shipping options do you provide?

Pelat offers Economy Shipping with an estimated delivery time of 3 to 7 business days. We process orders within 1-3 business days after receiving payment. Shipping is free for all orders. Please ensure your shipping address is accurate to avoid delivery issues.

Do you charge a restocking fee for returns?

No, Pelat does not charge a restocking fee on returns. You can return items without incurring additional costs beyond the shipping charges, if applicable.

How long does it take to process a refund?

Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed to your original payment method, which may take additional time depending on your bank or credit card company.